Hi there!

Professional IT support delivered to your door.

Expert tech help in the comfort of your home or office. No jargon, no hassle — just solutions that work.


On-Site Service

I come to you. Whether it's your home or small office, I'll be there with the tools and expertise to fix the problem.

Same-Day Availability

Tech emergencies don't wait and neither do I. Flexible scheduling with same-day appointments when possible.

Trusted & Transparent

Upfront pricing with no hidden fees. I explain what I'm doing and why — so you're never left in the dark.


How it works

01

Get in Touch

Describe your issue through the contact form, call, or text. I'll get back to you quickly.

02

Schedule a Visit

We'll find a time that works for you — evenings and weekends available.

03

Problem Solved

I arrive, diagnose the issue, and fix it on the spot. You get back to what matters.


About Me

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Hi, I'm Jackson.

I'm a hands-on IT professional who believes tech support should be simple, honest, and personal. Instead of making you haul your computer to a shop and wait days for a diagnosis, I come directly to you.

When I'm not solving tech problems, you'll find me . I believe in building real relationships with my clients — most of my work comes from referrals and repeat customers, and I'd like to keep it that way.

My work is built on three things: honesty, patience, and reliability. I'll tell you exactly what's wrong and what it'll cost, I'll explain things in plain language, and I'll always show up on time.


Services

Comprehensive IT support tailored to your needs.

01

Computer Repair & Troubleshooting

Diagnosing and fixing hardware and software issues for desktops and laptops. Slow performance, crashes, blue screens, boot failures — I'll get to the root cause and resolve it.

  • Hardware diagnostics & replacement
  • Operating system repair & reinstallation
  • Performance optimization & cleanup
  • Data backup & recovery
02

Network & Wi-Fi Setup

Setting up, securing, and optimizing your home or small office network. From dead zones to slow speeds, I'll get your connectivity running smoothly.

  • Router configuration & placement
  • Wi-Fi range extension & mesh setup
  • Network security hardening
  • Smart home device connectivity
03

Virus & Malware Removal

Thorough removal of viruses, malware, adware, and other threats. I'll clean your system and set up protection to prevent future infections.

  • Full system malware scan & removal
  • Security software installation
  • Browser cleanup & ad blocker setup
  • Security best practices guidance
04

Device Setup & Migration

New computer, phone, or printer? I'll set it up, transfer your data, and make sure everything works together seamlessly.

  • New PC / Mac setup & configuration
  • Data migration from old devices
  • Printer & peripheral installation
  • Email & account setup
05

Data Recovery

Lost files from a crashed drive, corrupted storage, or accidental deletion? I use professional-grade tools like R-Studio and UFS Explorer to recover your data when it matters most.

  • Hard drive & SSD data recovery
  • Corrupted partition & file system repair
  • Deleted file recovery
  • USB & external drive recovery
06

Lessons & Guidance

Want to learn instead of just getting a fix? I offer patient, plain-language tech lessons for all skill levels.

  • One-on-one computer tutoring
  • Software & app walkthroughs
  • Online safety & privacy guidance
  • Custom tips for your workflow

Let's connect

hello@jacksonjhoward.com (413) 355-0921 Serving the Western Mass area

Mon – Fri: 10 AM – 6 PM  /  Sat: 10 AM – 5 PM  /  Sun: By appointment

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